February 10, 2019
…how many times have we heard this tag line in 2018. With all the disrupters in our industry (and in the world to be honest) times are changing fast. I have worked with so many salon owners this past year in fear of losing staff, clients, the new salon opening down the street and… Read more »
April 26, 2018
Do you think you are doing a consultation? 90% of guests think we do not listen… We all do consultations right? At least we all think we do… It’s not whether we feel we do a great consultation or not; the important issue here is whether our guests feel they RECEIVE a great consultation. Did… Read more »
February 28, 2018
If I were to read the topic of this blog, I would ask myself, “why do I need core values?” I know what my business is all about. I know what we stand for. I know who we are. Do I lose sight of it every now and again? Sure! But for the most part,… Read more »
April 4, 2017
The trending question at TrainU: “How do I compensate my in-salon educator?” Set yourselves up for success! Prior to moving into pay, let’s look at a few factors to consider and work on before pay is formulated. Job Description – Create a job description for this position. Clear expectations are important for a successful execution.… Read more »
February 27, 2017
What qualities should you look for when selecting an in-salon educator? Our core belief is “Be now who you want to become!” We use this belief as a guide when selecting in-salon educators; we look for people with qualities that reflect this belief. Here are our top 5 must haves: 1. Inspiring influencer: An educator… Read more »
February 15, 2017
Should Senior Staff Have An Education Program Too? Well, I would say, “of course they should!” The real question we should ask ourselves is what do they need and want? What will it cost? How do we keep them engaged and feeling included, and not left out? As a hairdresser working behind the chair myself,… Read more »